Patients do not get the information they need, and doctors often cannot focus only on patients due to simple repetitive tasks and lack of time. But now it is about time we should bring a change. Patients should be provided with medical information when they need it. Medical staff should also spend their treatment time exclusively for patients, away from simple repetitive tasks. In this regard, AI-driven assistive medical services are attracting attention.

Dr Song utilizes AI technology to provide medical services that can perfectly handle simple consultation tasks, contributing to creating an ideal assistive medical environment. Monthly PowerKorea sat down with Dr Song CEO Heonji Yoon and heard about the story.

Dr Chatbot delivers medical knowledge to patients and makes works of medical staff easy

Dr Song is a group of healthcare experts that has provided marketing, consulting, and management services to more than 150 hospitals and healthcare companies.

At the 2023 AI Expo Korea, the company introduced Dr Chatbot that gives medical knowledge to patients for 24 hours and makes works of medical staff easy. Patients go to hospitals to cure their illnesses, but due to complicated medical service procedures and various practical issues, the time for patients and doctors to interact with each other is not long. 

Patients want to know more about their diseases, and doctors want to explain in more detail, but it is difficult to allocate a lot of time to one patient due to the workload. Especially if the patient forgot to ask a question they wanted to ask during the consultation, they will have to wait until the next appointment and this may cause other problems.

Dr Chatbot is developed to solve these problems. It provides necessary information from guide of the hospital to medical knowledge 24/7. Dr Chatbot provides customized counseling for patients through big data-based medical knowledge. It is loaded with AI, deep learning and rule-based scenarios. It learns non-response dialogue automatically and its library is loaded with tens of thousands of AI and QA data. Information is provided case by case and the answers are provided after verification to minimize irrelevant answers. Dr Chatbot is being used in many medical and health institutions and the company is receiving positive feedback. 

‘Dr A’ is an assistant and ‘Key:Bit’ is a hospital marketing tool

‘WEROMY’ is an AI trouble counselor

In addition to Dr. Chatbot, Dr Song also provides ‘Dr A’, a virtual assistant solution that is expanded by combining a kiosk and a tablet. It is an integrated solution that combines a chatbot in charge of consultation, a kiosk in charge of reception, and a tablet in charge of medical treatment, and consultation with doctors. Based on this data, it is a solution that can receive consultation, reservation, and health management using AI chatbot. 

Patients can obtain the medical knowledge they need, and medical staff can secure efficiency. ‘Key:Bit’, which maximizes hospital marketing performance, and ‘Rebit’, which automatically analyzes customer reviews online, are also main services provided by Dr Song. Rebit automatically analyzes online reviews with artificial intelligence, collects customer reviews in real time, and analyzes them with deep learning algorithms to help manage them easily.

In addition, ‘WEROMY’, which has recently been released and is receiving a lot of attention, is also noteworthy. Hope Postbox is a product installed in educational institutions such as schools, and is a service that provides non-face-to-face counseling for students. Flexible conversation is possible in the way the client wants, and other natural language inputs and responses can be adjusted. In particular, it provides various answers considering the characteristics of clients by age group and the service is provided in the form of a kiosk or booth.

▲ Dr Song / CEO Heonji Yoon

Social problems caused by mentally ill patients are getting bigger, so we can’t leave it unattended anymore!

AI-based mental health digital treatment device ‘Gongami’ comes forward as a solution

Recently, the number of patients complaining of various mental disorders is increasing. Social problems such as mentally ill patients committing ‘indiscriminate crimes’ or taking their own lives are no longer a thing of yesterday and today. The Ministry of Health and Welfare is expanding investment in mental health welfare, but patients are reluctant to visit hospitals due to the lack of specialists and lack of awareness. For this, Dr Song introduced Gongami which is AI and positive psychology-driven non-contact digital treatment (DTx) for depression and stress.

People with mental illness or depression need to be listened to and made aware that they are valuable. Gongami provides multi-AI conversations and uses characters to draw a talk depending on the mood of the patient. It is loaded with CBT-based treatment programs which makes it possible of treatment by fulfilling a mission. Also loaded is management of the patient’s daily routine. Behavior activation technique and Robotic Processing Automation (RPA) technology enable inspection, mission, and daily management, and it is possible to manage emotions and stress by summarizing the conversation between the patient and AI with natural language processing technology. In addition, AI can monitor patients in daily life by filling the gap between medical treatment and treatment.

CEO Heonji Yoon says “Gongami is an AI agent that allows anyone to manage mental health easily and continuously. Clients can receive non-contact counseling at all times, and receive continuous mental health management and care. The counselor can monitor the client’s sentiment analysis report and the user’s health information. Using Gongami, it is possible to ﹦increase cost efficiency, ﹦reduce counselor fatigue and increase work efficiency, ﹦maximize counseling effect for clients, ﹦set and perform various missions, and ﹦feedback RPA.” Yoon adds “Dr Song is always striving to provide socially valuable products and services. We will continue to strive to become a company that helps many people and introduce solutions for those in need.”